Terms of Service

1. The Service

UVORA Growth OS is a Software-as-a-Service (SaaS) AI marketing platform accessible at growth.uvora.cloud. It includes modules for AI content generation, funnel building, advertising, SEO/AEO/GEO, CRM, email automation, social media management, booking, analytics, and related features as described on the platform.

We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. We will provide at least 30 days' notice before discontinuing the service entirely.

2. Eligibility and Account

• You must be at least 18 years old and have legal capacity to enter into contracts
• You must provide accurate registration information and keep it updated
• You are responsible for maintaining the security of your account credentials
• You may not share your account with others or create multiple accounts to circumvent plan limits
• You may not register on behalf of a competitor for the purpose of competitive intelligence about UVORA

3. Subscription Plans and Payment

3.1 Plans

UVORA offers the following plans (prices in USD, excluding applicable taxes):

• UVORA CORE — Free forever. Limited to 10 AI generations/month. No credit card required.
• UVORA PRIME — $21.99/month intro (first 3 months) then $49.99/month. 200 AI generations/month.
• UVORA GROWTH — $54.99/month intro (first 3 months) then $124.99/month. 800 AI generations/month. Includes White Label access.
• UVORA EMPIRE — $109.99/month intro (first 3 months) then $249.99/month. Up to 5,000 AI generations/month. Full White Label reseller program.

3.2 Billing

• Subscriptions are billed in advance on a monthly or annual cycle
• Payment is processed by Stripe. By subscribing, you authorise recurring charges to your payment method
• If a payment fails, we will retry for up to 7 days before suspending access
• Prices may change with 30 days' advance notice. Existing subscribers are grandfathered for one billing cycle

3.3 Taxes

Prices shown exclude VAT, GST, or other applicable taxes. Tax is added at checkout based on your location. You are responsible for any taxes applicable to your use of the service.

4. Cancellation and Refunds

• You may cancel your subscription at any time from your account Settings page
• Cancellation takes effect at the end of the current billing period. You retain access until then
• 14-day money-back guarantee: First-time subscribers may request a full refund within 14 days of their initial payment — provided no platform resources have been consumed (see below)
• Usage-Based Refund Exclusion: If you have used any part of the platform — including a single AI generation, any module access, any campaign, CRM entry, email send, or any other feature — you are not eligible for a refund, even within the 14-day window. Every usage incurs real infrastructure and AI inference costs to UVORA Ltd. By accessing any paid feature, you acknowledge this exclusion applies.
• Refunds are not issued for renewals, partial months, add-on credits, or any usage after the 14-day window
• Refund requests are submitted via the automated form at growth.uvora.cloud/refund-policy, which automatically verifies account usage and window eligibility
• Geographic exceptions may apply in certain jurisdictions — see the full Refund Policy for details

Full refund policy and request form: growth.uvora.cloud/refund-policy

5. Acceptable Use

You agree not to use UVORA Growth OS to:

• Generate content that is illegal, fraudulent, defamatory, or violates any third-party rights
• Create spam, unsolicited bulk email, or deceptive advertising
• Generate hate speech, content that promotes violence, or discriminatory content
• Violate Meta, Google, LinkedIn, or TikTok platform policies when using connected social accounts
• Attempt to circumvent AI generation limits through technical means
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Conduct load testing, scraping, or automated access without prior written consent
• Use the platform to develop a competing product
• Violate any applicable law or regulation, including GDPR obligations for data you process through the CRM

We reserve the right to suspend or terminate accounts that violate these restrictions without refund.

6. AI-Generated Content

6.1 Ownership

You own the content you input into UVORA. AI-generated outputs created using your inputs are assigned to you to the extent permitted by applicable law. UVORA does not claim ownership over your generated content.

6.2 Accuracy and Responsibility

AI-generated content may contain inaccuracies, errors, or outdated information. You are solely responsible for reviewing, fact-checking, and approving all content before publication or use. UVORA is not liable for any consequences arising from the use of AI-generated content without appropriate human review.

6.3 Third-Party AI Providers

UVORA routes generation requests through third-party AI providers (OpenAI, Anthropic, Google, xAI, and others). Generation quality and availability may vary. We make no warranty regarding the output of any specific AI provider.

7. Third-Party Integrations

Connecting third-party accounts (Facebook, Google, LinkedIn, TikTok, etc.) is optional and requires you to grant UVORA the permissions described in our Privacy Policy. You represent that you have the authority to connect those accounts and that doing so does not violate any agreement you have with those platforms.

UVORA is not responsible for changes to third-party APIs, policy changes by Meta, Google, LinkedIn, or TikTok, or any resulting disruption to integrations. We will make reasonable efforts to maintain compatibility.

8. White Label and Reseller Programme

Available on the UVORA EMPIRE plan. White Label customers may rebrand the platform under their own domain and resell access to their clients, subject to:

• You remain responsible for ensuring your end clients comply with these Terms
• You may not represent UVORA Growth OS as your own proprietary technology to investors or in marketing without our written consent
• The 30% affiliate commission applies to referred new subscriptions, paid monthly as long as the referred customer remains active
• Commission payments are processed manually on the 1st of each month for the prior month's earnings
• We reserve the right to terminate the reseller arrangement with 30 days' notice

9. Intellectual Property

UVORA Growth OS, including its name, logo, design, source code, UVORA Brain system, and all underlying technology, is owned by UVORA Ltd and protected by UK and international intellectual property law.

You grant UVORA a limited, non-exclusive licence to process your content solely to provide the service. This licence does not extend to using your content to train AI models or for any purpose beyond service delivery.

10. Data Processing

Where you use UVORA to process personal data of your customers or clients (e.g., in the Leads CRM, Email Automation, or Booking modules), you are the data controller and UVORA acts as your data processor. You must ensure you have a lawful basis to process that personal data. Our data processing practices are described in the Privacy Policy.

A Data Processing Agreement (DPA) is available on request for Enterprise customers at legal@uvora.cloud.

11. Disclaimers and Limitation of Liability

UVORA Growth OS is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by UK law, UVORA's total liability to you for any claims arising from your use of the service shall not exceed the amount you paid to UVORA in the 12 months preceding the claim.

UVORA is not liable for: indirect, incidental, or consequential damages; loss of profits or revenue; loss of data; business interruption; or any harm resulting from AI-generated content you publish.

12. Uptime and Service Levels

We target 99.5% monthly uptime for the platform. Scheduled maintenance will be announced with at least 24 hours' notice where possible. We are not liable for downtime caused by third-party AI providers, Stripe, DigitalOcean, or internet infrastructure failures outside our control.

13. Termination

13.1 By You

You may terminate your account at any time from Settings. Cancellation takes effect at the end of the current billing period.

13.2 By UVORA

We may suspend or terminate your account immediately if you: violate the Acceptable Use policy (Section 5); fail to pay after the grace period; or engage in fraudulent or abusive behaviour. We will provide notice where legally required.

13.3 Effect of Termination

Upon termination, your access is revoked and your data is retained for 30 days (recoverable) then permanently deleted within 90 days. Payment records are retained as required by law.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, you agree to first attempt to resolve the dispute by contacting legal@uvora.cloud. We will respond within 10 business days.

15. Changes to These Terms

We may update these Terms. Material changes will be communicated by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you disagree with a material change, you may cancel your subscription before it takes effect and receive a prorated refund for the unused period.

16. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and UVORA regarding the service
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force
• Waiver: Failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign your rights under these Terms. UVORA may assign its rights in connection with a merger or acquisition with notice to you

17. Contact