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Refund Policy

Last updated: June 15, 2026

Operated by UVORA Ltd — growth.uvora.cloud

Summary: All paid plans include a 14-day money-back guarantee for first-time purchases — provided no platform resources have been consumed. If you have used even one AI generation, feature, or any part of the platform, a refund will not be issued. This protects both parties: you commit to trying it, we bear the cost of your usage.

1. Overview

This Refund Policy governs all subscription purchases made through the UVORA platform at growth.uvora.cloud, operated by UVORA Ltd, incorporated in the United Kingdom.

By subscribing to any paid plan, you confirm that you have read and agreed to this policy in full, including the usage-based exclusion clause in Section 2.1.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on the first purchase of any paid subscription plan:

  • UVORA Prime (from $21.99/month)
  • UVORA Growth (from $54.99/month)
  • UVORA Empire (from $109.99/month)
  • Any multi-month or annual billing period

To be eligible, a refund request must be submitted within 14 calendar days of the initial payment date AND the account must have zero recorded platform usage (see Section 2.1).

2.1 — Usage-Based Refund Exclusion (Critical)

If you have used any part of the UVORA platform — including but not limited to: a single AI generation, accessing any paid feature, running any campaign, using the CRM, Email Automation, SEO Engine, Ads Engine, Brand Voice, or any other module — you are no longer eligible for a refund, regardless of whether you are within the 14-day window.

This clause exists because every generation and every feature access incurs a real cost to UVORA Ltd — AI inference costs, infrastructure costs, and third-party API costs. Issuing a refund after usage has occurred means UVORA absorbs both the service cost AND the lost subscription revenue, which is not commercially sustainable.

All refund requests submitted through our automated form (Section 7) trigger an automatic account audit. If any usage is detected, the request is rejected automatically. This cannot be overridden manually.

3. Geographic Exceptions

Certain jurisdictions grant statutory consumer rights that cannot be contractually waived. In these territories, the usage-based exclusion may not apply, or may apply differently:

  • European Union: EU consumers have a 14-day right of withdrawal for digital services under Directive 2011/83/EU. However, by expressly requesting immediate access to the service upon purchase, you waive this right — as permitted under Article 16(m) of the Directive. Our voluntary guarantee then applies under the usage-based exclusion terms above.
  • United Kingdom: UK consumers have similar rights under the Consumer Contracts Regulations 2013. The same waiver applies upon immediate service access.
  • Australia: Australian Consumer Law (ACL) provides non-excludable statutory guarantees for major failures. Where a statutory remedy exists that cannot be waived, UVORA will honour it — but our usage-based exclusion remains operative for voluntary guarantee claims.
  • United States: No federal mandatory refund right exists for SaaS subscriptions. Our policy applies as written.
  • Canada: Provincial consumer protection laws vary. Where applicable law renders the usage exclusion unenforceable, UVORA will comply with that law in that province only.

If you believe your jurisdiction entitles you to a refund that our automated system has rejected, contact legal@uvora.cloud with your jurisdiction and statutory basis. We will review within 5 business days.

4. What Is NOT Refundable (in addition to Section 2.1)

  • Renewals — any billing cycle after the initial payment
  • Partial-month refunds after the 14-day window (access continues to end of paid period)
  • Add-on credits, usage top-ups, or one-time purchases
  • UVORA Core (free plan) — no payment is taken
  • Accounts terminated for violation of the Terms of Service
  • Requests submitted after the 14-day window, regardless of usage status

5. Cancellation

You can cancel your subscription at any time directly from your account settings — no phone calls, no forms, no retention flows.

Settings → Billing → Cancel Subscription

Upon cancellation, your account remains active until the end of the current billing period. No further charges are made. Cancellation does not automatically qualify you for a refund — eligibility is determined by the usage check described in Section 2.1.

6. Annual & Multi-Month Plans

For 3-month, 6-month, or annual billing:

  • The 14-day money-back guarantee applies to the full amount paid — subject to the usage exclusion in Section 2.1
  • After 14 days, the subscription continues until the end of the prepaid period with no partial refunds under any circumstances
  • Upgrading between plans is prorated — you are credited for unused days on the current plan

7. Refund Request Form

All refund requests must be submitted through the form below. Upon submission:

  • Your account is automatically audited for any recorded usage (AI generations, feature accesses, API calls)
  • The 14-day window is verified against your subscription start date
  • If eligible, your request is queued for billing team processing within 5–10 business days
  • If ineligible (usage detected or window expired), the request is automatically rejected with a reason
  • The automated decision is final for standard cases. Jurisdiction-based appeals may be sent to legal@uvora.cloud
Submit a Refund Request

This form automatically verifies your eligibility. No human review is required for standard cases.

Must match the email you registered with. We will automatically check your account for any platform usage.

Important: By submitting this form, you consent to us verifying your account activity. If any AI generations, feature accesses, or platform resources have been used — regardless of quantity — your request will be automatically rejected per our Usage-Based Refund Exclusion policy (Section 2.1). This check is automatic and cannot be bypassed.

8. Disputed Charges

If you believe a charge was made in error, contact billing@uvora.cloud before initiating a chargeback. We resolve billing disputes within 2 business days and refund where applicable.

Initiating a chargeback without first contacting us may result in account suspension while the dispute is resolved.

9. Abuse Prevention

The 14-day money-back guarantee applies once per user, email address, payment method, or business entity. Creating multiple accounts to claim repeated refunds constitutes abuse of this policy and may result in permanent account termination and referral to relevant fraud prevention services.

10. Contact